Lupine Travel COVID Policy

December 9, 2020

Updated: 07/12/2020

Up until a tour is confirmed to go ahead or cancelled by us, you are free to switch your deposit to another tour at any time. Once we email to advise that a tour is going ahead then we need to know within 3 days if you still want to take the tour. After the 3 day period if you decide you definitely want to travel we will invoice you for the tour balance.

If you decide you don’t want to take the tour then you can either switch your deposit to another tour or receive a credit note. There will also be an option of a full refund if the tour itinerary has had to be changed substantially due to Covid rules and restrictions in the destination/s or if you’re unable to travel due your own country’s Covid regulations. The refund will be issued within 7 days.

If you do choose to go ahead with the tour, then please note that our normal Ts&Cs will then apply in terms of cancellations and refunds; except under the following circumstances:

  1. Your country of residence bans travel.
  2. If the destination you’re travelling to puts in new restrictions for your nationality.

If you need to cancel for any other reasons, you will need to ensure you have adequate insurance in place to cover you.

Please note that we are trying to be as flexible as possible for all of our customers during these trying times, but we also need your understanding that our business also has to be covered against large losses that result from last minute cancellations and from customers changing their minds about travelling. Therefore we advise you to only confirm you’re happy to proceed with your tour if you’re fully committed and if you’re in any doubt then we advise you to switch to a later tour date.

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Author Lupine Travel
2020 Dec 09
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